terms and conditions

 

Terms and Conditions of LiveAir

Introduction

Welcome to LiveAir. These Terms and Conditions outline the rules and regulations for the use of LiveAir's platform and services. By accessing and using our services, you agree to comply with and be bound by these terms. If you do not agree with these terms, please do not use our services.

Definitions

  • "Platform" refers to LiveAir's enterprise messaging system, including all associated services and features.
  • "User" refers to any individual or entity that accesses or uses the LiveAir platform.
  • "Services" refers to all features, functionalities, applications, and services offered by LiveAir.

Use of Services

  1. Eligibility:

    • Users must be at least 18 years old to use our services.
    • Users must provide accurate and complete information during registration and use of the platform.

  2. Account Security:

    • Users are responsible for maintaining the confidentiality of their account credentials.
    • Users must immediately notify LiveAir of any unauthorized use of their account.

  3. Prohibited Activities:

    • Users shall not use the platform for any illegal or unauthorized purpose.
    • Users shall not engage in sending unsolicited or spam messages.
    • Users shall not attempt to interfere with or disrupt the integrity or performance of the platform.

Bulk SMS Services

  1. Compliance:

    • Users must comply with all applicable laws and regulations, including TRAI guidelines.
    • Users must obtain explicit consent from recipients before sending bulk SMS messages.

  2. Content Restrictions:

    • Users shall not send messages containing offensive, inappropriate, or illegal content.
    • LiveAir reserves the right to review and remove any content that violates these terms.

  3. Delivery:

    • LiveAir will make reasonable efforts to deliver messages promptly but does not guarantee delivery due to factors beyond our control.

RCS and WhatsApp Integration

  1. Adaptation:

    • As part of our evolving platform, LiveAir includes integration with RCS and WhatsApp.
    • Users must adhere to the specific terms and policies of RCS and WhatsApp when using these services.

  2. Usage:

    • Users must ensure that all communications through RCS and WhatsApp comply with applicable regulations and guidelines.

Data Privacy and Security

  1. Data Protection:

    • LiveAir is committed to protecting user data and ensuring privacy.
    • Users agree to LiveAir's Privacy Policy, which outlines data collection, use, and protection practices.

  2. Data Storage:

    • Users are responsible for the accuracy and legality of the data they upload to the platform.
    • LiveAir will store and manage recipient mobile number data as per industry standards.

Intellectual Property

  1. Ownership:

    • All intellectual property rights related to the platform and services are owned by LiveAir.
    • Users are granted a limited, non-exclusive, and non-transferable license to use the platform.

  2. Restrictions:

    • Users shall not reproduce, distribute, or create derivative works from the platform without LiveAir's prior written consent.

Liability and Indemnity

  1. Limitation of Liability:

    • LiveAir shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform.
    • LiveAir's total liability for any claims related to the platform shall not exceed the amount paid by the user for the services.

  2. Indemnification:

    • Users agree to indemnify and hold harmless LiveAir from any claims, damages, or expenses arising from their use of the platform or violation of these terms.

Termination

  1. Termination by User:

    • Users may terminate their account at any time by contacting LiveAir support.

  2. Termination by LiveAir:

    • LiveAir reserves the right to suspend or terminate user accounts for violation of these terms or any applicable laws.

Changes to Terms and Conditions

  • LiveAir may update these terms from time to time. Users will be notified of any significant changes.
  • Continued use of the platform after changes to the terms constitutes acceptance of the revised terms.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: support@liveair.in
  • Address: LiveAir, 2nd floor nimisha arcade, hulimavu, bangalore, karnataka, India

By using the LiveAir platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing LiveAir as your enterprise messaging partner.