Refund Policy

 Refund Policy

Introduction

At LiveAir, we strive to provide the best possible service to our customers. We understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be processed and the procedures for claiming a refund.

Eligibility for Refunds

  1. Time Frame:

    • Refund claims must be submitted within 24 hours of the payment. Refund requests made after this period will not be eligible for consideration.

  2. Applicable Services:

    • Refunds are applicable only for payments made for services provided by LiveAir. This includes, but is not limited to, payments for bulk SMS, RCS, WhatsApp messaging, and any other services offered through our platform.

  3. Conditions:

    • Refunds will be considered under the following conditions:
      • The service was not delivered as promised.
      • There was a technical issue on LiveAir’s platform that prevented the successful use of the service.
      • The payment was made in error or was unauthorized.

Refund Process

  1. Submission of Refund Request:

    • To request a refund, please contact our support team within 24 hours of the payment. You can reach us at:
    • Include the following details in your refund request:
      • Full name
      • Account email address
      • Payment amount and date
      • Transaction ID
      • Reason for the refund request

  2. Review and Processing:

    • Our team will review your refund request and may contact you for additional information or clarification.
    • Refund requests will be processed within 5-7 business days after the request has been reviewed and approved.

  3. Refund Method:

    • Approved refunds will be issued using the same method of payment that was used for the original transaction. If the original payment method is not available, we will work with you to determine an alternative method.

Non-Refundable Items

  • Payments made for services that have been fully rendered and utilized.
  • Payments made for services that were delivered successfully without any technical issues on LiveAir’s platform.
  • Any charges or fees associated with third-party services or integrations.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact our support team at:

By using LiveAir’s services, you acknowledge that you have read, understood, and agreed to this Refund Policy. We appreciate your understanding and cooperation in ensuring a fair and efficient refund process. Thank you for choosing LiveAir.