LIVEAIR SUPPORT AND HELP

 

Support Facilities

At LiveAir, we prioritize exceptional support to ensure a seamless experience with our enterprise messaging platform. Our support facilities cover bulk SMS and WhatsApp API services comprehensively.

Support Channels

  1. Email Support

    • Address: support@liveair.in
    • Response Time: Typically within 24 hours
    • Details: Email us for detailed queries, troubleshooting, and personalized assistance.

  2. Phone Support

    • Number: +91-XXXX-XXXXXX
    • Availability: Monday to Friday, 9 AM to 6 PM IST
    • Details: Speak directly with our support team for immediate assistance.

  3. Live Chat

    • Platform: Available on our website
    • Details: Get instant support from our team during business hours through live chat.

Self-Help Resources

  1. User Manuals

    • Details: Access comprehensive user manuals covering all aspects of our platform, from setup to advanced features.

  2. Video Tutorials

    • Details: Step-by-step video guides to help you navigate and utilize our platform effectively.

  3. Community Forum

    • Details: Join our community forum to interact with other LiveAir users, share insights, and get advice.

Common Support Issues

  1. DLT Registration Assistance

    • Details: Support for registering your business entity, headers, and templates on the DLT platform, including troubleshooting common issues.

  2. Message Delivery Support

    • Details: Assistance with message delivery issues, including resolving problems related to DND numbers and consent preferences.

  3. API Integration Help

    • Details: Guidance on integrating our WhatsApp API with your systems, including solving common integration challenges.

Advanced Support

  1. Technical Support

    • Details: Expert technical support for resolving complex issues related to our platform’s functionality and integration.

  2. Account Management

    • Details: Assistance with account setup, management, and optimization to ensure you get the most out of LiveAir.

Feedback and Improvement

  1. Feedback Submission

    • Details: We value your feedback to improve our services. Share your suggestions and experiences with our support team.

  2. Regular Updates

    • Details: Stay informed about the latest features and improvements through our regular updates and notifications.

At LiveAir, we are dedicated to providing you with the support you need to ensure your enterprise messaging is efficient, reliable, and effective. Our robust support infrastructure is designed to address all your concerns promptly and professionally.